Shipping, Refunds, Returns & Exchanges
Shipping policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped. During peak buying times, such as Black Friday and Christmas, our processing times may be subject to increase.
It is illegal to purchase alcohol if you are under the age of 18 in the UK. By purchasing through our website, you are confirming that you are above the legal drinking age. All orders must also be delivered to a person over the legal drinking age.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Standard shipping | 2-4 business days | £4.95 |
| Express shipping | 1-3 business days | £6.95 |
| Standard shipping on orders over £50 | 2-4 business days | FREE |
International Shipping
At this time, we do not offer international shipping. We’re very sorry for any inconvenience.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@vault53rum.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Our returns policy gives up to 30-days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@vault53rum.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at info@vault53rum.com